Contact Us
Email [email protected] and a member of the editorial team will read it. This page explains what we can actually help with, what belongs with the casino operator or a New York support service instead, and how we handle corrections to the rankings you see across NY Online Casinos.
One thing worth saying up front, because it shapes almost every message we get: we are an independent comparison and review publisher. We do not run a casino, hold player funds, process deposits, or have access to anyone's account. If your money or your account is involved, the operator has to be your first call — but we'll point you in the right direction if you're stuck.
Email us
| What you're writing about | Where to send it | Typical response |
|---|---|---|
| Correction to a review, bonus term or rating | [email protected] | Within 2 business days |
| Reader feedback on a site we list | [email protected] | Read by an editor, reply where a question is asked |
| Questions about our scoring method | [email protected] | Within 2 business days |
| Advertising, partnership or commercial enquiries | [email protected] | Within 5 business days |
| Privacy, data or takedown requests | [email protected] | Within 5 business days |
Please include the page URL and the brand name you're writing about. A screenshot of the term or figure you're disputing saves a round trip. Response windows are targets, not promises — volume spikes after we refresh the rankings.
What we can't do for you
- Release a withdrawal or reverse a deposit. We have no account access at any operator. Only their payments team can do this.
- Apply, extend or reinstate a bonus. Promotional credits are issued by the casino under its own terms. We report those terms; we don't control them.
- Complete or override identity verification. KYC documents go to the operator directly, never to us. Don't email us ID scans, card images or bank statements — we will delete them unread.
- Unlock a self-excluded account. Nor would we ask an operator to. If you've self-excluded, that decision stands until the exclusion period you chose has run.
- Give legal or tax advice. Questions about gambling winnings and New York or federal tax treatment need a qualified professional.
Reporting a problem with an operator
If a site is slow to pay, has changed terms mid-promotion, or is unresponsive, work through it in this order:
- Contact the casino's live chat or support email and ask for a written ticket reference.
- Escalate to the operator's formal complaints process — it is usually set out in their terms, with a stated response deadline.
- If the site holds a license, take the complaint to the licensing body or the alternative dispute resolution service named in those terms.
- Tell us what happened. We can't arbitrate, but a pattern of unresolved payout complaints affects how a brand scores here, and it can get a listing pulled.
Include dates, amounts in USD, and the ticket reference if you have one. We don't publish reader messages, and we don't pass your details to operators without asking you first.
Corrections to the brands we rank
The ranked list on NY Online Casinos covers Raging Bull, Magician Bet, Slots of Vegas, Uptown Aces, Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM. Offers change without notice, so reader corrections are genuinely useful to us. Three examples of what we most often need flagged:
Raging Bull
Listed at the top with an advertised 410% match up to $10,000 plus 50 free spins. It carries our highest editorial score largely on the size and structure of that headline package and the breadth of its slot library. The condition readers most often query is the playthrough: large percentage matches are typically tied to high wagering multiples, game weighting that excludes or part-counts table games, a maximum bet while a bonus is active, and a cap on what can be withdrawn from the free-spin portion. Its clear limitation is that the offer is only meaningful to someone who was already going to deposit a substantial amount — at small deposits, the headline percentage flatters a modest real balance. If the terms on their site differ from what we've published, send us the page.
Magician Bet
Ranked second on a different premise: a 101% no-wagering welcome offer. No-wagering promotions are the ones our readers ask about most, because they remove the single biggest source of bonus disputes. They are still not condition-free — expect a qualifying minimum deposit, a maximum bonus value, an expiry window, and exclusion of some payment methods from eligibility. The trade-off, and the limitation to weigh, is that a 101% match is far smaller in face value than the headline percentages further down the list. Worth writing in if the no-wagering framing isn't reflected in the terms you're shown at signup.
Slots of Vegas
Third, with a 375% bonus plus 50 free spins on Cash Chaser. The reason it sits here is the specificity — spins tied to one named title, which makes the offer easy to check and easy to get wrong. Game-locked spins usually carry a fixed spin value, a separate wagering multiple on winnings, and an expiry measured in days rather than weeks. Its drawback is exactly that narrowness: if the named game isn't to your taste, that half of the package has little value to you. Tell us if the title, spin count or wagering attached to it has changed.
Every offer above, and the rest in the table on our main rankings, is subject to the operator's own terms: minimum deposit, playthrough, time limits, maximum bet, maximum withdrawal and eligibility. Always read them before depositing. We publish material conditions where they're available and we correct them when they move.
How we rank, and how commercial relationships work
NY Online Casinos may earn a commission when a reader signs up with a brand we list. That funds the site. It does not buy a position, a rating or a favorable write-up, and we say so plainly because it's the question we're asked most in the inbox.
Scores are editorial and come from desk research and verification against published operator information — not from testing, and not from customer-review aggregates. The factors we weigh:
- Game library — slots, progressive jackpots, blackjack, roulette, baccarat, video poker and live-dealer tables, and which software studios supply them.
- Bonus quality — not headline size, but wagering multiples, game weighting, expiry, max bet and withdrawal caps. Reload offers and loyalty tiers count too.
- Banking — the deposit and withdrawal methods actually offered to US players, plus stated processing times, minimums and limits. Availability of cards, bank transfer, e-wallets, prepaid options and crypto varies by brand; verify on the cashier page rather than assuming.
- Payout behavior — stated withdrawal windows, weekly or monthly caps, and how often readers report friction.
- Fair play — published RTP information and RNG certification from an independent testing lab.
- Mobile — whether there's a native iOS or Android app or browser-based instant play, and how the lobby behaves on a phone.
- Support and safer-gambling tools — live chat hours, deposit limits, time-outs and self-exclusion.
- Licensing and trust — who regulates the operator, and whether that's verifiable.
If you think a score is wrong, tell us which factor and why. That's a more productive email than "this site is bad," and we do act on it. More on who we are is on our about page, and our full terms and conditions set out how the site operates.
Beyond casino games: what else these brands run
Several operators on our list are not casino-only, and readers sometimes contact us confused about which product their account sits under. BetUS, for example, is known for sportsbook wagering alongside its casino floor, with a 200% match up to $4,000 for new players — and sportsbook and casino bonuses almost always have separate balances, separate playthrough rules and separate terms. Others operate sweepstakes-style models using virtual coin currencies rather than direct cash wagering; Zumba Cards advertises a 250% deposit bonus up to 250 SC and Amazon Jackpots a bundle of 4 posters, 40 free SC and a bonus wheel for $20, which is a purchase, not a free offer. Bets.FM quotes its 225% bonus up to 1 BTC plus 225 free spins in cryptocurrency, which brings conversion and volatility considerations a dollar-denominated account doesn't have. Poker rooms, racebooks and virtual sports also appear across these brands. Check which product your promotion belongs to before you contact anyone — including us.
Age, eligibility and legal standing in New York
You must be 21 or older to use this site or to gamble with real money at the operators we list. We do not knowingly publish to anyone under 21, and we won't correspond about an account belonging to a minor except to report it.
An important point for New York readers, and one we repeat in the inbox constantly: New York has regulated online sports betting, but it has not legalized state-licensed online casino gaming. The casino brands compared on NY Online Casinos are offshore or sweepstakes-model operators, not New York-licensed online casinos. That matters for you in practical terms — dispute routes, consumer protections and fund security are not the same as they would be under a state regulator. Verify each operator's licensing yourself before depositing, and treat any claim of New York licensure with suspicion. Nothing here is legal advice; if the legality of a specific site or your own tax position matters to you, consult a qualified professional. Operators also apply their own geographic and eligibility restrictions, so a brand being listed here does not mean it will accept you.
Expect identity verification before your first withdrawal at almost any real-money site: government photo ID, proof of address, and confirmation of the payment method used. Submitting it early avoids a delay at the point you want to cash out. Send those documents only through the operator's secure channel.
If gambling stops being fun
Casino games are entertainment and they are designed with a house edge, which means losing is the expected outcome over time. No strategy, bonus or site on this page changes that. Never bet money you need, and never deposit to recover a loss.
If you or someone close to you needs help, free and confidential support is available around the clock:
- 1-800-GAMBLER — national problem gambling helpline.
- New York HOPEline: 1-877-8-HOPENY (1-877-846-7369) — or text HOPENY (467369).
Our responsible gambling resources page covers deposit limits, time-outs, self-exclusion and how to set them. If you email us about a gambling problem, we will point you to these services rather than to a casino — that's the only answer we think is honest.
Before you hit send
A short checklist that gets you a faster, more useful reply: name the brand, include the page URL, say what you expected versus what you saw, attach a screenshot if there's a figure in dispute, and leave out any account numbers or ID documents. If it's a payout or account issue, contact the operator first and tell us the ticket reference. Then write to [email protected] — we read everything, and reader corrections are a real part of how these rankings stay accurate.